CUSTOMER SERVICE ADMINISTRATOR
ESHER
SALARY £21K - £24K DOE

About the role
Our client is looking for a Customer Service Administrator, working as part of a small team your workflow will include administrative tasks such as: processing sales orders, preparing courier and goods documents for the shipment of orders, dealing with incoming calls to the business, filing, dealing with incoming emails, raising Customer Service cases on CRM, sending copy invoices to agents and keeping agents up to date with their targets by sending weekly reports.

Main responsibilities: 
•    Ensuring customers receive excellent customer service from initial enquiry through to order fulfillment.
•    A conscientious and enthusiastic customer service focused approach is essential along with the ability to communicate effectively at all levels to both customers and colleagues
•    You will be expected to attend at least one trade show a year and assist, where necessary, in the organisation of these shows. 
•    Ensuring Head Office accounts are serviced and aware of any promotions
•    To manage your CRM cases to ensure they are being dealt with within the SLA set
•    To monitor the level of sales against target daily
•    Dealing with stock and shipping queries by working closely with the warehouse team
•    Receiving and processing orders and collecting pro forma payments 
•    Ensuring all emails into the Customer Operations & Info groups are dealt with in a timely manner 
•    Running Spindle at the end of every day to generate invoices for emailing or posting
•    Scanning all paperwork following dispatch & invoice.
•    Ensure all invoices are posted daily.
•    Fill in daily target sheet and email to relevant departments

Candidate requirements: 
•    Previous office experience preferred but not essential
•    Good computer skills in Word, Outlook & Excel essential
•    Knowledge of Sage200 would be beneficial but not essential as training will be given
•    Adaptable and flexible – needs to maintain effectiveness in a fast moving/changing environment with varying tasks
•    Highly organised in all tasks
•    Can do attitude – proactive and takes initiative 
•    Meticulous with attention to detail
•    Ability to work alone and within a team
•    Ability to handle pressure and be able to multi-task
•    Proven time keeping and efficiency
•    Committed to achieving results

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy.  Plum Personnel is an equal opportunities employer.