CUSTOMER SERVICE ADMINISTRATOR
HERSHAM
SALARY £20K-£23K

About the Role:

Our client is seeking a highly motivated, proactive, and reliable individual with a good eye for detail to join their close-knit customer service team. The role will involve organising all samples and paperwork for the team as well as ensuring deliveries are made on time and accurately. This is a fast-paced and changing role and as such, they are looking for a highly flexible, adaptable, and organised candidate. 

In the department, they manage private label products for clients and as such, the candidate will need to maintain a level of confidentiality. Training will be given. 

There are several elements to this role:
•    Owning sample requests, receipt, and despatch
•    Competitor, client and new opportunity research and presentations
•    Arranging, doing paperwork for, invoicing customer deliveries
•    Attending face to face and virtual meetings with clients

Main duties:
•    Delivery requests and paperwork for orders 
•    Managing sample requests and ensuring timely receipt of samples
•    Sending sample parcels to customers and recording what has been sent
•    Managing container information to track orders
•    Assisting with approval and shoot/press samples 
•    Order input, despatching & invoicing of orders using Sage 
•    Sending DHL parcels 
•    Scanning order paperwork to archiving system
•    Managing and keeping client One Drives up to date
•    Arranging and sending sealing samples
•    Maintaining and creating spec sheets
•    Organise and keep on top of retain samples
•    Carrying out research on new opportunities
•    Creating PowerPoint presentations of market and client research

Candidate requirements:
Skills and Experience
•    Microsoft Office – must be proficient in Word, Excel and PowerPoint 
•    Knowledge of Sage 200 is preferable but not essential
•    Highly organised and flexible
Attributes 
•    Adaptable and flexible – needs to maintain effectiveness in a fast-moving environment with varying tasks
•    Can do attitude – proactive and takes initiative 
•    Meticulous with attention to detail
•    Excellent communication skills
•    Ability to handle pressure and be able to multitask
•    Committed to achieving results
•    Calm under pressure 
•    Able to keep a tidy work environment
•    Confident in their ability
•    Good interpersonal skills

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy.  Plum Personnel is an equal opportunities employer.